Are you looking for:
Technical Help Desk Services
Are you looking for:
Technical Customer Support Services
Immediate cost savings and increased customer satisfaction!
Pathway specializes in the delivery of quality technical support services. We provide 24/7 Tier I, II, and III technical support services via phone, email, and live chat. We have built solid expertise in Internet access, data and voice communications, application management, and e-commerce.
Cost Effective, Turnkey Tech Support Solutions
We will quickly and effectively analyze your requirements and implement the right solution for you. Pathway provides tech support solutions ranging from a small-seat support function to a full-capacity contact center.
Our trained service technicians diagnose, troubleshoot, and ensure quick and effective resolution of complex technical and logistic problems. Pathway ensures that your customers always feel that they are communicating directly with, and are receiving quality, personalized service directly from your own employees.
Our Clients Include:
- ISPs: Connectivity, network and security support
- Oil and Gas Suppliers: transactions and systems troubleshooting
- ASPs: Applications and related services support
- E-commerce Platforms: online transactions and payment processing support
- Software Developers: Software installation support and troubleshooting
- Hardware Manufacturers: Device fine-tuning and repair
- Retail: POS systems, payment gateways
Key Benefits:
- Significant and immediate cost savings
- 24/7/365 service availability
- Measurable improvements in quality metrics
- Superior FCR First Call Resolution results
- Industry-leading Service Level Assurance (SLA)
- Greater control through extensive historical and on-demand reporting
- Rapid & seamless setup, assessment and migration of legacy support systems
- Risk mitigation using two global Operations Centers